Client always wonder, if I drop off my jewellery today. When can I get my piece back? Do I need to leave the piece with you for certain time? Am I at risk losing my piece while I leave it with the person or the shop?
The simplest answer is you need to observed the place you bring to depend how they handle the situation.
The jewellery shop can't just switch your stone out and put another one in short period of time. When you bring your item in, make sure they write down every details, like metal weight, what's the finger size and other measurements, etc. This will pervent confusion from both party.
Take picture is another good way to ensure what work is done before and after.
Some client would like to follow the person who handle thier piece around and some of them even ask if they can enter the restricted area. Yes, but at same time you are just sending the signal that you don't trust them to work on your piece. The trust need to be build on both end to ensure the quality of the work.
Appraiser in the house can help the client right away to estimate the value of the piece and also reduce the time of waiting on appraisal.
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